My Blog: T-Mobile G2x experiencing reboot issues, Gingerbread may be the remedy (update)

Sunday, May 29, 2011

T-Mobile G2x experiencing reboot issues, Gingerbread may be the remedy (update)

Ready for a good story? Gather around, kids, we have an intriguing one to share. The T-Mobile G2x is enjoying its share of controversy this week as concerns arose about the phone experiencing random reboots. Our saga began on Wednesday, as we received tips about the G2x getting pulled from stores due to "quality concerns." We confirmed no inventory was in stock, but T-Mobile emailed us denying there was any reason for this other than high demand. With the phone being so popular, that's fair enough, right? Not so fast.

As it turns out, our tale doesn't stop there. A well-worded statement was sent out explaining, "a small percentage of customers have commented about possible improvements and we are working with LG to deliver a software update." A bit of a far cry from confirming reboot issues (or bugs of any kind, for that matter), but it is refreshing to hear some sort of acknowledgement at least. T-Mobile didn't get specific on what those "possible improvements" may entail, but the carrier also reiterated plans to bump the flagship phone up to Gingerbread "by summer" -- possibly tackling the bugs at the same time. The end to our story has yet to be written, but we sure hope it's a happy one.

Update: TmoNews just posted a screenshot (shown after the break) that shows a resolutions sheet to help employees troubleshoot a few customer concerns about the G2x. The list includes overheating, rebooting, low battery life, and WiFi handoffs. Now, it's important to note that this isn't T-Mobile acknowledging these as known issues; the company is just receiving enough calls on them that it needed to add these to the list of standard support responses.

Continue reading T-Mobile G2x experiencing reboot issues, Gingerbread may be the remedy (update)

T-Mobile G2x experiencing reboot issues, Gingerbread may be the remedy (update) originally appeared on Engadget on Fri, 27 May 2011 09:51:00 EDT. Please see our terms for use of feeds.

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