Customer support startup
Get Satisfaction is partnering with social marketing company
Involver today to update its Facebook app to become more customer-friendly. Get Satisfaction's Facebook app, which
launched last year, adds a customer support tab for a brand?s Fan Page. Customers can begin wall discussions in the form of four topic types: Ask a Question, Share an Idea, Report a Problem, or Give Praise. When customers begin to post a question, Get Satisfaction searches for and suggests similar threads to give consumers instant answers to commonly asked questions.
ORACLE
OPENWAVE SYSTEMS
ON SEMICONDUCTOR
NVIDIA
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